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Terms and conditions

I. General provisions

  1. These Terms and Conditions set out how accommodation rental agreements are concluded, how payments are settled and how reservations are cancelled within the service provided electronically by the Service Provider.
  2. These Terms and Conditions constitute the terms referred to in Article 8(1)(1) of the Polish Act of 18 July 2002 on the provision of services by electronic means.

II. Definitions

Service Provider — Jarosław Krawczyk, trading as STERTA.PL JAROSŁAW KRAWCZYK, tax identification number 5821172035, al. Sybiraków 2, 10-257 Olsztyn.

Offer — accommodation offered by the Service Provider for the purpose of concluding an accommodation rental agreement through the Website.

Guest — a natural person with full legal capacity, a legal person or an organisational unit referred to in Article 33¹ of the Polish Civil Code, concluding an accommodation rental agreement with the Service Provider.

Accommodation rental agreement — a legal transaction concluded through the Website when a reservation is confirmed, governing the mutual rights and obligations of the Service Provider and the Guest. These Terms and Conditions form an integral part of the agreement. The Polish Act of 21 June 2001 on the protection of tenants’ rights and municipal housing stock does not apply to the agreement.

Website — the online presentation of the Service Provider’s Offer, enabling accommodation rental agreements to be concluded online.

Electronic Booking Form — the form on the Website enabling an accommodation rental agreement to be concluded.

Total Service Price — the total price shown during booking, including all taxes and public charges payable under the accommodation rental agreement.

Website Privacy and Cookie Policy — the document setting out detailed rules for processing personal data and using cookies. It forms Appendix 1 to these Terms and Conditions and is available at the booking system’s privacy and cookie policy.

III. General provisions

  1. The electronically provided services include concluding accommodation rental agreements; sending emails confirming reservations, their conditions and payment deadlines; and the rules for registering and using an account on the Website.
  2. To use the Website, the Guest’s computer system must meet the following minimum requirements: an up-to-date web browser such as Firefox, Chrome or Internet Explorer, a PDF reader, and an active, correctly configured email account.

IV. Concluding the agreement

  1. The agreement covers the rental of accommodation offered by the Service Provider through the Website. It is concluded using the Electronic Booking Form in successive steps: specifying arrival and departure dates, choosing accommodation and stating the number of guests.
  2. Once the Guest has supplied all necessary information, a booking summary is displayed. To submit the reservation, the Guest must complete the mandatory personal-data fields, accept these Terms and Conditions and send the reservation using the [Place order] button.
  3. The accommodation rental agreement is concluded when the Service Provider accepts the Electronic Booking Form, confirmed by a message acknowledging the reservation and providing its number.
  4. After the agreement is concluded, the Guest receives an email confirming it and all its essential provisions, particularly the Total Service Price, payment deadline and method, and booking acceptance and cancellation conditions. If a prepayment is required, the email gives its deadline and the consequences of missing it. Failure to pay the prepayment by the stated deadline results in cancellation of the reservation and withdrawal by the Service Provider from the accommodation rental agreement without an additional payment deadline.
  5. The accommodation covered by the Offer may not be sublet, transferred or made available to third parties.

V. Rules during your stay

  1. Check-in and check-out times are 15:00–11:00 or 16:00–12:00, depending on the property.
  2. The Guest is fully responsible for any damage caused during the stay.
  3. Smoking in the apartment is strictly prohibited. Failure to comply incurs a PLN 200 charge to cover additional cleaning, including room ozonation and additional laundry.
  4. Parties of any kind are prohibited. Failure to comply results in immediate termination of the stay without a refund.
  5. Quiet hours are 22:00–06:00. Failure to comply after one unsuccessful warning from staff results in immediate termination of the stay without a refund.
  6. Only persons declared in the reservation may stay in the apartment. Failure to comply after one unsuccessful warning from staff results in immediate termination of the stay without a refund.
  7. Pets are not permitted. Failure to comply incurs a PLN 200 penalty for breaching these Terms and Conditions. The Guest must also cover any damage caused by the pet.

VI. Cancelling or changing a reservation

  1. Failure to complete the actions described in the booking confirmation email within the required time results in automatic cancellation and withdrawal by the Service Provider from the agreement without an additional deadline.
  2. A reservation can be cancelled or changed using the link in the email or by contacting customer service. The email link allows immediate automatic cancellation under the conditions accepted when booking through the Electronic Booking Form.

VII. Complaints

  1. If services are not provided in accordance with the agreement, the Guest should submit a complaint in writing or by email within 14 days after the stay ends.
  2. The complaint should include the Guest’s first and last names, the email address used for the reservation and a description of the problem.
  3. The Service Provider will consider the complaint within 14 days of receipt and reply in the same form, in writing or electronically.
  4. If additional information is needed, the Service Provider will request it within the complaint-handling period. The period in point 3 then runs from receipt of the completed complaint.
  5. If the complaint is rejected, the Service Provider must explain the reasons in detail in writing or electronically.

VIII. Final provisions

  1. The person making an online reservation is responsible for the accuracy of the information in the Electronic Booking Form. The Service Provider is not responsible for incorrectly selected dates or incorrectly entered details. If an error cannot be corrected by editing the reservation, please contact customer service urgently.
  2. Contact details are available in the Contact section, at the top of the booking calendar and in emails.
  3. The agreement is governed by Polish law.
  4. The customer declares that they have been informed of Article 38(12) of the Polish Act of 30 May 2014 on consumer rights, under which, for contracts for accommodation services other than for residential purposes, the consumer does not have the right to withdraw from a distance contract provided for in Article 27 of that Act.